Gartner

Gartner Identifies Top 10 Data and Analytics Technology Trends for 2019

• Augmented Analytics and Artificial Intelligence in the Spotlight at Gartner Data & Analytics Summit, February 18-19 in Sydney, Australia. Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the next three to five years, according to Gartner,…

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Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service

• Gartner Identifies Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service in 2019 • Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, According to Gartner Emerging digital trends are top of mind for customer service and…

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Gartner Predicts Increased Adoption of Mobile-Centric Biometric Authentication and SaaS-Delivered IAM

• By 2022, Gartner, Inc. predicts that 70 percent of organizations using biometric authentication for workforce access will implement it via smartphone apps, regardless of the endpoint device being used. In 2018, this figure was fewer than 5 percent. • Lower costs and improved user experience/customer experience (UX/CX) are fueling this increasing…

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