Gartner HR Survey Finds 65% of Employees are Excited to use AI at Work
“Often AI deployment decisions are being made without any involvement of HR,” said Eser Rizagolu, Senior Director, Analyst Gartner HR Practice. “This leads to poor adoption, misaligned expectations between employees and executives, and ultimately, organizations not realizing significant business value from AI.”
To gain the desired value from AI investments, Gartner recommends CHROs take three actions to reimagine their organization’s AI deployment strategy:
- Reframe AI governance to focus not only on compliance and information security, but also on planning for impacts on the employee experience.
- Identify digitally curious and collaborative employees to pilot AI tools with and target for AI learning.
- Segment employees by their attitudes and behaviors toward AI to craft personalized learning journeys that create a culture with AI-forward work behaviors.
Co-Lead AI Governance to Secure Employee Trust and Stress-Test the Environment
“To convince the C-suite of HR’s critical role in AI governance, CHROs should position AI as a workforce issue and communicate HR’s ability to detect risks while serving as a partner that ensures AI tools drive productivity, engagement, and retention,” said Rizagolu.
Prove AI Augmentation Value by Targeting Collaborative Work
CHROs can identify employees who fall within four worker archetypes that can get the most benefit from AI:
- Consumer: Ingests a large amount of data and information and needs to distill it to gain insights for informed decision making.
- Communicator: Takes information and crafts messaging through offers, news, actions and other communications.
- Coordinator: Organizes and prioritizes information from multiple sources to improve workflows.
- Creator: Transforms data and information from one format to another.
Once CHROs have created one or more cohorts of employees with a mix of these four archetypes, they must enable them to collaborate, using AI to improve individual and team-based objectives.
Assess and Classify Employee Adoption Personas to Scale AI Impact
“To achieve high employee adoption and effective use of AI solutions, CHROs and their teams should segment employees by adoption attitudes and behaviors using surveys and usage data,” said Rizagolu.
