The world of jobs is in a state of flux. Automation powered by artificial intelligence, machine learning and bots has created a state of uneasiness among workers. With machines and bots being brought to out-perform humans in various tasks, the worry is after all not unwarranted. Employability assessment and job credentialing leader, Aspiring Minds analysed more than 10 lakh job openings mapped to over 30 job roles and 100 job skills to identify the automation potential of the labor market in India. The
findings of the analysis are as below:
• Customer service jobs have the highest automation potential (64%). This can be attributed to the fact
that the processes in this function are repetitive and can be automated to a significant extent.
• Cognitive skills like inductive and deductive reasoning are unaffected by automation. Coupled with
high demand (46% and 62% respectively), these skills will emerge as the most sought after skills
in the coming times.
• High demand (31%) coupled by high automation potential (48%) makes Software and IT jobs
most vulnerable to automation.
• General management and Marketing have least automation potential of 14% and 21% respectively. These roles require high critical and logical reasoning abilities to support creative and rational decision making, thereby making them hard to automate.
• Accounting jobs also have very high automation potential. 61% of the automation potential pie can
be attributed to this job function. However, with demand for accounting jobs being a mere 3%, the
disruption potential of these jobs is fairly low.
• Behavioural traits like people management and openness to experience are also unaltered by
Varun Aggarwal, Co-founder and CTO Aspiring Minds said, “We see tremendous potential in AI. In the
coming times, AI will be seen making businesses more efficient and enabling them to hire better. AI also
brings a huge opportunity for employees and job seekers to learn; in the form of feedback and reports. We, at Aspiring Minds, are continuously striving to harness this opportunity galore.”