MUMBAI, September 13, 2018 : Datamatics Global Services Ltd. (DGSL), a global IT & BPM company, on September 6, 2018 hosted Datamatics Headway BFSI Summit 2018 on ‘Embracing Digital Transformation & Digital Culture’ in Mumbai. The summit showcased ideas and experiences, exploring challenges, opportunities and best practices around Digital Transformation in the BFSI sector. It was attended by close to 100 senior professionals from leading banks, NBFCs and insurance companies. Amazon Web Services (AWS) was the ‘Cloud Partner’ for the event.
It was a full day conference and had a series of sessions and discussions conducted by industry experts. The event commenced with a keynote session from Ashok Suvarna, COO, Aditya Birla Sun Life Insurance Company Ltd. who emphasized the need for building a customer centric culture. He further added that the enterprises should not focus only on embracing the latest technologies but adopting the right technologies, which fits an organization’s requirement, is critical for digital transformation success. It was followed by a session from Vishal Jain, Partner – Risk Advisory, Deloitte India, on ‘Digital Transformation trends in BFSI’. Vishal discussed how Digital Enablement comes with a new set of risks and enterprises today need to secure the Customer and their Ecosystem.
Some of the key topics discussed at the event were :
- Rise of digital workforce – how Robotic Process Automation (RPA) is transforming processes across BFSI industry
- Automation for cost optimization and customer delight
- The mobile-first strategy for innovation driven enterprises
- Artificial Intelligence (AI) & Machine Learning (ML) in financial services
- Smart frauds, smarter organizations – outsmarting fraud perpetrators with Artificial Intelligence (AI)
The last session was a panel discussion on the challenges & opportunities in embracing Digital Transformation. The panelist speakers included Ashok Suvarna, COO, Aditya Birla Sun Life Insurance Company Ltd, Kamlesh Manuja, SVP & Head of Business Operations & Customer Service, Edelweiss Tokio Life Insurance and Kayzad Hiramanek, EVP- Operations & Customer Experience, Bajaj Allianz Life Insurance.
Speaking about the Summit, Brijesh Mehta, Senior Vice President- Operations, Kotak Life Insurance, said, Datamatics Headway BFSI Summit 2018 was great and well organised. Sandeep Khetan, Retail Credit Head- Secured SME Loans, ICICI Bank, said, Good to get an overall perspective on various aspects of digitisation, it was an overall very enriching experience.
Speaking on the successful conclusion of Headway BFSI Summit 2018, Mitul Mehta, SVP & Head, Marketing & Communications, Datamatics, said, At Datamatics, we are committed to making Headway a platform to share trends that technology has made in areas directly impacting businesses. Headway BFSI Summit was first of the many initiatives in this direction. We are thankful to our guest speakers for participating and sharing their insights with the BFSI community.